This document is available in English only. It has not been translated, and the English text below is the version that applies.
We want you to be happy with SocialApp. Here is when and how refunds work.
1. Free trial
Every new account starts with a 14 day free trial that needs no card. You are not charged unless you choose a paid plan.
2. First 30 days of a paid plan
If SocialApp is not right for you, ask for a refund within 30 days of your first paid charge and we will return the full amount for that charge.
3. After 30 days
- Monthly plans: no refunds for periods already started; you can cancel at any time, and the plan ends with the period already paid for
- Yearly plans: we refund the unused full months if you cancel within 90 days of renewal, less any discount applied
- Add-ons such as AI credit packs: refundable only if unused
4. Not eligible
- Accounts closed for breaking the Terms of service
- Charges from a third-party provider, such as a social network or a payment provider
5. How to ask
Send a request from the contact page with the topic set to support, and include your account email. Approved refunds go back to the original payment method and usually arrive in 5 to 10 business days.
See also: Terms, Privacy, Refunds, or contact us.