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Security and two-factor

Change or reset your password

Change your password in Settings, Security when you know it, or reset it with Forgot Password on the sign-in page, and the rule a new password must meet.

Last updated 2 min read

On this page
  1. The password rule
  2. Change it when you know it
  3. Reset it when you have forgotten it
  4. A temporary password from an administrator

One password opens every workspace you belong to, so keep it strong and use it nowhere else.

The password rule

A new password needs at least 8 characters, with letters, at least one number and at least one special character, such as ! or #. Spaces and accented letters are allowed. Very common passwords and passwords that contain your e-mail address are refused.

Change it when you know it

  1. Open Settings, then the Security tab.
  2. In Password, enter your Current Password, then the new one twice.
  3. Save.

Changing your password also ends the connections of AI assistants you allowed before the change.

Reset it when you have forgotten it

  1. On the sign-in page, choose Forgot Password?.
  2. Type your registered e-mail address and choose Reset my password.
  3. Open the e-mail and follow the link within 60 minutes. The link works once.
  4. On Set a New Password, enter the new password twice and choose Set Password.
  5. Sign in with the new password.

For your safety, the page shows the same message whether or not the address has an account. If the link has expired, request a new one.

A temporary password from an administrator

If an administrator set a temporary password for you, SocialApp asks you to choose your own right after you sign in, with the temporary password as confirmation.

Resetting your password does not turn off two-factor authentication.