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Social Inbox

Organise conversations in the inbox

Use the Inbox, Unread, Starred and Done tabs, filters, search, tags and notes, mute a conversation and act on many conversations at once.

Last updated 1 min read

On this page
  1. Tabs
  2. Filters and search
  3. Tags and notes
  4. Mute
  5. Bulk actions

Keep a busy inbox under control with tabs, filters and tags. Conversations are shared by everyone who can see the account; nobody owns a conversation.

Tabs

  • Inbox: open conversations.
  • Unread: conversations with something new.
  • Starred: conversations you flagged with Mark as Starred.
  • Done: handled conversations. Move to Done moves a conversation here and marks it read; Move to Inbox brings it back.

Filter by Type (Comments, Mentions, Messages), by account, by date range and by Tags, with Match All Selected Tags to show only conversations that have every chosen tag. Search Inbox searches the text; tick Search in notes to search your notes too. Sort New to Old or Old to New.

Tags and notes

Tag a conversation with your workspace tags, the same ones you use on posts. Add a note to a conversation to tell the team what is happening; notes stay in SocialApp and are never sent.

Mute

Mute Notification stops notifications about a conversation while keeping it in the list.

Bulk actions

Select conversations, or Select all, then Mark as Read, Mark as Unread, Mark as Done, Move to Inbox or Add Tags. Conversations you cannot change are skipped.