Account deletion and your data
Delete your organisation and all its data
As the Owner, delete the whole organisation with its users, accounts, posts and files, how the 7-day grace period works and how to cancel it.
Only the Owner can delete the organisation. Deleting it removes everything: every user, connected social account, post, report, file and setting. Published posts stay on the social networks.
Delete it
- Open Settings, then Data management, listed under the more settings of the Owner.
- In Delete organisation and all data, confirm it is you with your password and, if two-factor is on, a fresh code.
- Type the organisation name and choose Delete organisation.
During a trial, Cancel Trial in Subscriptions leads to the same deletion.
The 7-day grace period
Nothing is deleted straight away. The Owner and every Admin get an e-mail, and a banner shows in the app. For 7 days the Owner can choose Cancel deletion and everything stays as it was.
After the 7 days, the organisation is locked, everyone is signed out and the data is deleted.
What is kept
Invoices and payment records of your subscription are kept as the law requires. A log of the deletion keeps ids and counts only. Encrypted backups hold older copies until they rotate out.
Before you delete
Download what you want to keep: reports as PDF or CSV, and a backup of your users and teams from Data management. The delete account page describes the whole process for people who can no longer sign in.