Troubleshooting
Fix sign-in problems, posts that failed or did not go out, and a locked workspace, or reach the support team.
3 articles
Articles
- I can't sign in Work through the common sign-in problems: a wrong password, too many attempts, a refused two-factor code, a lost phone, a moved workspace or a missing e-mail. 2 min read
- A post failed or did not go out Read why a post is in Error or Unscheduled, what each publishing message means, which errors are retried, and how to share the post again. 2 min read
- My workspace is locked Why a workspace locks when a trial ends, a paid plan ends or a subscription is paused, what still works while it is locked and how to unlock it. 1 min read
Browse by topic
- Getting started Create your account, sign in, connect your first social accounts, find your way around the dashboard and publish your first post. 8 articles
- Connect networks Connect each social network, see what every connect option needs, and reconnect, pause or remove an account. 12 articles
- Create posts Write posts in the composer: accounts and groups, captions per network, media, links, mentions, tags, UTM parameters and drafts. 12 articles
- Queues, calendar and time slots Posting times per account, queue templates, Share Next, repeat and stagger, the calendar and the Manage Posts lists. 8 articles
- Library, bulk import and feeds Keep reusable posts and hashtag sets in libraries, schedule a CSV file in bulk and share articles from RSS feeds. 7 articles
- AI Pilot and Content Canvas Write and rewrite captions with AI Pilot, understand AI credits, and plan posts from a brand profile in Content Canvas. 4 articles
- Social Inbox Answer comments, mentions and direct messages from Facebook Pages, Instagram and LinkedIn Pages, organise conversations and set up automations. 5 articles
- Analytics and reports Read the analytics of each network, export and e-mail them, build visual and tabular reports, schedule and share them, and compare competitors. 6 articles
- Team, clients and approvals Roles and per-account access, clients and the Client Portal, approvals before publishing, comments on posts and draft sharing. 7 articles
- Settings, plans and billing Your profile, organisation and notification settings, Slack, inviting the team, plans, limits, payments, pausing and cancelling. 8 articles
- White label Run the app under your own brand on Ultimate: logo and colours, your own domain, e-mails from your address and the move to your domain. 4 articles
- Reviews and listings The separate Reviews product: its trial and plans, brands and locations, Google and Facebook reviews, review requests, widgets, QR codes, listings and reports. 16 articles
- API, MCP and extension Use the REST API and API keys, connect an AI assistant through the MCP server, and share pages with the browser extension. 5 articles
- Security and two-factor Protect your sign-in with two-factor authentication, require it for the team, change your password or e-mail and manage your sessions. 5 articles
- Account deletion and your data Delete your own account or the whole organisation, leave a workspace, and download a backup of your users and teams. 3 articles