Reviews and listings
The separate Reviews product: its trial and plans, brands and locations, Google and Facebook reviews, review requests, widgets, QR codes, listings and reports.
16 articles
Articles
- Get started with Reviews and its free trial Reviews is a separate product with its own plans. Open it from the top bar, start the 14-day trial as the account owner and see what happens when it ends. 4 min read
- Set up brands in Reviews A brand groups the locations, contacts and campaigns of one business. Add one, set its Location Limit and duplicate prevention, and send from your own address. 3 min read
- Add and manage locations in Reviews Add a location by hand, with Google autofill or from a connected Business Profile or Facebook Page, fill in its details and find locations with tags and filters. 4 min read
- Connect Google Business Profile and Facebook for reviews Collect and answer a location's reviews from its Business Profile or Facebook Page, connected for Reviews only, and what each card state means. 3 min read
- Add other review sites as links Add Tripadvisor, Trustpilot, Yelp, YellowPages and other review sites to a location as links for requests, QR codes and widgets. Their reviews are not collected. 2 min read
- Read and reply in the Reviews Inbox Find reviews with search, filters and tags, reply on Google Business Profile and Facebook, write replies with AI or templates and share a review as a post. 3 min read
- Automate replies to reviews Reply to new reviews automatically by rating or recommendation, at once, after a delay or after you confirm, with AI or your own text, grounded by Brand Context. 3 min read
- Add and upload contacts for review requests Add customers one by one or from a CSV file of up to 5,000 rows, see who unsubscribed or bounced, and find contacts protected by Duplicate Request Prevention. 2 min read
- Create a review request campaign Set up a campaign of e-mails and text messages that asks a location's contacts for reviews: schedule, workflow, recipients, Needs Attention, launch and live edits. 4 min read
- Quick review requests, templates and history Send a review request at once with Quick Request, keep reusable messages as request templates and follow every request sent in Campaign History. 4 min read
- Credits, text messages and duplicate prevention How Reviews e-mail credits are counted, how to send text messages through your own Twilio account, and how Duplicate Request Prevention stops repeat requests. 4 min read
- QR codes and tracked review links Create QR codes that open a location's review page and can change target after printing, export or print them, and see clicks and opens from tracked links. 2 min read
- Show reviews on your website with widgets Create a review widget in one of six types, choose its sources, filters, colours and domains, publish it and paste the embed code into your website. 3 min read
- Keep listings in sync with Listing Publishers Opt a location in to push its details to Google Business Profile and Facebook, fix sync issues, and know the difference between Opt-out and Disconnect. 3 min read
- Reviews reports and PDF downloads Read location, platform and custom reports of your reviews: totals, average rating, response rate and time, trends, comparisons, full numbers and a PDF. 3 min read
- Reviews roles: Admins, Managers and clients Give workspace members a Reviews role, choose a client's features, assign brands and locations including future ones, and see what each role can do. 3 min read
Browse by topic
- Getting started Create your account, sign in, connect your first social accounts, find your way around the dashboard and publish your first post. 8 articles
- Connect networks Connect each social network, see what every connect option needs, and reconnect, pause or remove an account. 12 articles
- Create posts Write posts in the composer: accounts and groups, captions per network, media, links, mentions, tags, UTM parameters and drafts. 12 articles
- Queues, calendar and time slots Posting times per account, queue templates, Share Next, repeat and stagger, the calendar and the Manage Posts lists. 8 articles
- Library, bulk import and feeds Keep reusable posts and hashtag sets in libraries, schedule a CSV file in bulk and share articles from RSS feeds. 7 articles
- AI Pilot and Content Canvas Write and rewrite captions with AI Pilot, understand AI credits, and plan posts from a brand profile in Content Canvas. 4 articles
- Social Inbox Answer comments, mentions and direct messages from Facebook Pages, Instagram and LinkedIn Pages, organise conversations and set up automations. 5 articles
- Analytics and reports Read the analytics of each network, export and e-mail them, build visual and tabular reports, schedule and share them, and compare competitors. 6 articles
- Team, clients and approvals Roles and per-account access, clients and the Client Portal, approvals before publishing, comments on posts and draft sharing. 7 articles
- Settings, plans and billing Your profile, organisation and notification settings, Slack, inviting the team, plans, limits, payments, pausing and cancelling. 8 articles
- White label Run the app under your own brand on Ultimate: logo and colours, your own domain, e-mails from your address and the move to your domain. 4 articles
- API, MCP and extension Use the REST API and API keys, connect an AI assistant through the MCP server, and share pages with the browser extension. 5 articles
- Security and two-factor Protect your sign-in with two-factor authentication, require it for the team, change your password or e-mail and manage your sessions. 5 articles
- Account deletion and your data Delete your own account or the whole organisation, leave a workspace, and download a backup of your users and teams. 3 articles
- Troubleshooting Fix sign-in problems, posts that failed or did not go out, and a locked workspace, or reach the support team. 3 articles