Troubleshooting
My workspace is locked
Why a workspace locks when a trial ends, a paid plan ends or a subscription is paused, what still works while it is locked and how to unlock it.
On this page
A workspace locks when its trial has ended, its paid plan has ended (after the usual grace period for a renewal), or its subscription is paused.
What you see
- The Owner is taken to Subscriptions to choose a plan or resume.
- Everyone else sees a page saying the account is locked or paused, and is asked to contact the Owner.
What still works
You can still read your posts, reports and settings, download reports and exports, sign out, switch to another workspace, leave the workspace and request account deletion. Notifications can be read.
What stops
- Changes are refused with "Your Account is locked" or "Your account is Paused".
- Posts are not published. Posts whose time comes move to Unscheduled, with a message that says why.
- RSS feeds are not read, automations send nothing and scheduled reports are not sent.
- The Client Portal shows posts but cannot approve or comment.
Unlock it
- An ended trial: choose a plan in Compare Plans. An expired trial can also be extended once by 7 days.
- An ended plan: choose a plan again.
- A pause: Resume Now in Subscriptions.
After unlocking, reschedule the posts in Unscheduled: they are not resumed automatically.